M.A.D Winners
Congratulations to all our M.A.D winners for their outstanding service and going over and above their normal duties!
2023 Winners
December – John Irwin (West Horsley)
John stepped in as West Horsley’s Father Christmas and truly exceeded all expectations with his dedication to the role, receiving nothing but good feedback. When in “Santa mode” he has an incredible skill for picking up the name of a child before interacting, this shows the magic of Santa/Christmas. John is now known in the community for his role as Santa and has made special appearances at Christmas parties and schools. He hasn’t taken any payment for these appearances but has asked that a donation be made to Oakleaf, West Horsley’s Charity of the Year.
November – Karen Ranger
Karen demonstrated her dedication to the team when asked to work an additional day to cover holiday and sickness within the team. Despite facing lots of challenges to get into the centre, resulting in a bus journey, and 2 mile walk, Karen still made it in and really made a significant difference allowing the team to get on with stock taking and trade. Most people, when faced with the challenge of getting here on a day they weren’t scheduled to work would have simply said they couldn’t make it in, but Karen certainly went over and above to help her team.
October – Nick Alcock (Chertsey)
Nick saved the day after receiving a call for help from Julie, the Twickenham Garden Centre Manager, to fix a door that would have meant the centre couldn’t be locked, and therefore couldn’t be left. Due to the time of day, the security company wouldn’t come out, and it was proving impossible to find anyone to repair the doors, but Nick, travelling from Chertsey, went out of his way to help, and managed to temporarily fix the doors and secure the centre for the night.
September – Ben Whitton (West Horsley)
Ben, who recently joined us, demonstrated exceptional kindness and responsibility when he stopped to help an elderly woman who had fallen on the side of the road. After ensuring her safety and realising she needed assistance, Ben flagged down a passing car, and together they helped the woman back to her home.
August – Laura Creffield (West Horsley)
Laura has been an invaluable team member at Squires for a couple of years, primarily working as a Sunday assistant in plants but willingly taking on various roles and shifts, even offering to clean the centre, café, toilets and staff room every day at 7:30 am after the regular cleaners were lost.
July – Deborah Lake (Milford)
Despite unexpected absences, Debs went above and beyond her job role to ensure the Cafe Bar was running smoothly, coordinating the team and ensuring customers had a great experience.
June – Sammy Anderson (Long Ditton)
After a local business’s stock was accidentally delivered to Squire’s Long Ditton, Sammy stayed for 2 hours after work to help get the stock back to its rightful owners.
May – Charlie, Debra and Amy (Shepperton)
For coming back after the centre had closed to retrieve a customer’s insulin bag which had been left behind.
April – Michael Carpenter (Milford)
For donating an adapted tricycle to Squire’s Milford’s Charity of the Year, Woodlarks Campsite, which allows children with special needs the opportunity to boost there strength, confidence & sense of freedom whilst getting some fresh air.
March – Mark Higgs (Hersham)
For dealing with a customer who became abusive towards staff. Mark was on day off having lunch with his family, and handled the situation to insure the customer was removed from the premises.
February – Sam Chilcott (Wokingham)
For going above and beyond in her assistance for a customer who had fallen ill.
January – Matt, Ben, Nick, Katie and Cheryl (Badshot Lea)
For helping an elderly lady after her car broke down outside our Badshot Lea centre.
Made A Difference (MAD)
M.A.D is a reward scheme for our staff who make a difference to our business through;
- Outstanding customer service
- Over and above normal duties
- Initiatives that have grown/inspired the business
There is an overall winner each month chosen by a team of five garden centre managers and annually those twelve winners will be judged for the company ‘team member of the year’
Each month the winner can choose one of the following;
- £75 to chosen charity
- £75 Squire’s Gift Card
- £50 Amazon Gift Card
Annual winners will receive a prize to the value of £250