Terms & Conditions

Our Rewards App and card is our way of saying thank you for shopping with us.  

General Terms

The promoter of Friends of Squire’s is D. J. Squire & Co., Ltd, trading as Squire’s Garden Centres, registered company number 00316151

By joining the Friends of Squire’s loyalty programme, we will collect and use personal information about you in accordance with data protection legislation and our Privacy Policy. This personal information includes your registration details, information about the use of your Loyalty Card, shopping purchases and other information that you give us. It will be used to administer the loyalty programme, provide you with benefits, personalising your offers and to keep you updated with our latest news. 

These terms and conditions and are correct as of February 2025. They will be governed by and construed in accordance with the laws of England, and any disputes will be decided only by the English courts. Squire’s Garden Centres reserves the right to change these at any time, on reasonable notice for legal, regulatory, business or policy reasons. Members who continue to participate in the programme following such a change will be considered to have accepted the updated terms and conditions.

A person who is not a party to these terms and conditions shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

Members are only entitled to participate in one loyalty account each.

Squire’s Garden Centres reserves the right to refuse, merge or close additional accounts at any time.

Loyalty accounts and vouchers cannot be transferred, bought, sold or traded in any way and cannot be exchanged for any cash alternatives in whole or in part. Terms and conditions of voucher use will apply and will be stated on each voucher issued. 

All vouchers issued are non-transferable. Not valid in conjunction with any other offer, voucher or gift card. Offers subject to availability and while stocks last.

If the loyalty programme reasonably suspects abuse, fraud or misconduct in respect of use of the card, it may refuse to issue and/or cancel digital stamps or vouchers. You may not rely on any human or software error which results in the award of points or vouchers to which you are not entitled under these conditions. 

If no transaction occurs by a member in any consecutive twelve-month period, any offers and/or vouchers may not be issued.

Joining the loyalty programme  

Your name, full postal address, email address, date of birth must be provided for a card to be registered. Applicants must be aged 18 or over and must have a resident UK, Channel Island or Isle of Man address. Squire’s Garden Centres reserves the right to refuse an application at its sole discretion. 

Members will need a valid email address to register your card/ sign up to our app. If you do not register your card /app you will not become a member or eligible for other offers and promotions available to members.  

Squire’s Garden Centres will use your email address to administer the loyalty programme, communicate our T&Cs and send you information about the current offers. If you don’t want to receive marketing emails, you can unsubscribe at the bottom of the emails. However, by unsubscribing, you won’t be able to see all the great offers available to you without logging in to the app. 

Biometric Login

For enhanced security and ease, the Friends of Squire’s mobile application may offer biometric login capabilities, including but not limited to thumbprint or facial recognition. This feature is optional and can be used by a member at their discretion.

By opting into enabling the Biometric Login feature, you consent to the use of your data solely for the purpose of identity verification and application access. This data will be encrypted and stored securely on your device.

Members are responsible for ensuring that their biometric data is kept secure and for not allowing others to access their account via Biometric Login.

Members can change or disable the Biometric Login feature at any time through the Application settings. Upon disabling, Members will be required to use alternative login methods, such as a password.

Squire’s Garden Centres shall not be held liable for any loss, theft, or unauthorised access to a Member’s account through the Biometric Login feature.

Birthday Treat

Members who provide their date of birth at point of application or by updating their details within their App will be issued a birthday treat voucher on or around the birth date they supply. Expiry date and other terms and conditions will be displayed on the member’s voucher. Members will only be entitled to one birthday voucher per year.

Squire’s Garden Centres reserve the right to change or withdraw the birthday treat at any time. 

Hot Drinks Reward

Members will be provided with a hot drinks reward in their App which will issue a voucher for a free hot drink after the member purchases 9 hot drinks at full price. The member must scan their App card for each of the 9 hot drinks purchased to qualify for this offer. Iced-coffees, milkshakes and smoothies also qualify. Hot drinks excludes children’s hot drinks. The expiry date and other terms and conditions will be displayed on the member’s voucher.

Squire’s Garden Centres reserve the right to change or withdraw the Hot Drink Reward at any time. 

£5 Frequent Friends Reward

Members will be provided with a £5 Frequent Friends Reward in their App which will issue a voucher for a £5 off to spend in the Garden Centre. The voucher will be issued after the member makes 5 visits to the garden centre, within 12 months and spends £10 or more on Garden Centre purchases. The member must scan their App /card for each of the visits to qualify for this offer. Exclusions are Cafe Bar, gift cards, gift vouchers, gas, stamps and concessions. The expiry date and other terms and conditions will be displayed on the member’s voucher. Only one visit per day will qualify.

Squire’s Garden Centres reserve the right to change or withdraw the £5 Frequent Friends Reward at any time. 

Prize Draws 

We may invite members to enter a prize draw. Members may be required to make a purchase from Squire’s Garden Centres and to scan their App card during the transaction.

Winners will be selected via a randomised computer process. The draw will be made within 5 working days of the closing date and winners will be contacted within 14 days.

Squire’s Garden Centres will make reasonable efforts to contact the winners. However, if a winner has not responded to notification within 14 days of the first attempt, or if a selected winner is ineligible, in breach of these rules, or unable to take up the prize for any other reason, an alternative winner will be drawn using the same methodology as above. The process will repeat until an eligible winner is able to claim the prize.

Squire’s Garden Centres cannot be held responsible for winners failing to supply accurate information which affects prize acceptance or delivery.

The prize is non-transferable and cannot be exchanged for any cash alternatives in whole or in part.

Squire’s Garden Centres reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate.

The decisions of Squire’s Garden Centres are final and no correspondence will be entered into.

Instant In-store Prize Promotions  

To enter, members may be required to make any purchase from Squire’s Garden Centres and to scan their App card during the transaction.

Winners will be selected via a randomised computer process within Squire’s Garden Centres till system and will be issued a coupon into their on the day.

The prize coupon can be used by the winner on any future transactions within the valid period from the date of issue. The value of the prize coupon must be spent in full on one single transaction and no part payment will be accepted so any funds not used will be lost. All other terms and conditions will be clearly presented on the coupon, along with an expiry date, within the member app.

The prize is a non-transferable discount coupon and cannot be exchanged for any cash alternatives in whole or in part.

Squire’s Garden Centres reserves the right in its absolute discretion to withdraw or amend without notice this promotion in the event of any unforeseen circumstances outside of its reasonable control or for such other reason as we deem appropriate. 

The decisions of Squire’s Garden Centres are final and no correspondence will be entered into.

Termination of Membership

We would be sorry to see you leave but you may terminate your App at any time in which case all points on the card and vouchers issued shall be lost. 

Steps to delete your App account:

Step 1 – Log into your App

Step 2 – Press the Account icon at the bottom of your App

Step 3 – Select the tab called ‘Details’

Step 4 – Scroll to the bottom and tap ‘Permanently Delete Account’

Step 5 – Enter your App password and press ‘DELETE’

Step 6 – Your customer record is permanently deleted immediately.

Steps to delete your card account, or App account if you have deleted the App:

Email FOS@squiresgardencentres.co.uk and request for your account to be deleted.

Vouchers:

• One voucher per transaction and per customer
• Not valid in conjunction with any other offer, voucher, gift card/voucher
• Cafe Bar, stamps, gift cards/vouchers, gas and concession products are excluded from money off vouchers
• Offers subject to availability and while stocks last

Cafe Bar Instant Vouchers:

• One voucher per transaction and per customer
• Not valid in conjunction with any other offer, voucher, gift card/voucher
• Cafe Bar, stamps, gift cards/vouchers, gas and concession products are excluded from money off vouchers
• Offers subject to availability and while stocks last
• Only valid on day of receipt

Masterclass Tea and Coffee Vouchers:

• Free tea or coffee, of any size
• Valid in-store only and not online
• Please present voucher to a member of the Cafe Bar team on arrival 
• One voucher per transaction and per customer
• Not valid in conjunction with any other offer or voucher
• Vouchers valid only on/during the date/s printed on the voucher
• Offers subject to availability and while stocks last. 

Newsletter Sign Up Voucher:

• Receive 10% off all plants, gardening products & Christmas decorations, excluding artificial Christmas trees, wreaths & garlands.
• Voucher will be automatically sent 24 hours after sign up. 
• One voucher per customer and per transaction.
• The voucher can only be used once, in one transaction. 
• Please present voucher to cashier before they begin to scan your purchase.
• Must provide a valid email address.
• Cannot be used in conjunction with any other promotional discount/offer.
• The voucher is valid up to four weeks after the newsletter sign-up date. 
• In-store purchases only. Not valid online. 

Free Tea or Regular Coffee – Exclusive E-newsletter Voucher

• Free tea or regular coffee exclusively for e-newsletter customers
• Valid until Sunday 15 December 2024
• Valid in-store only
• Please present voucher to a member of the Cafe Bar team on arrival 
• One voucher per transaction and per customer
• Not valid in conjunction with any other offer or voucher
• Offers subject to availability and while stocks last.